Oxford

Frequently Asked Questions

• Who is Oxford?

  Oxford Super Blend is the house brand of Ganesh Mills, a privately owned hospitality textile manufacturer and distributor founded in 1989 and headquartered in Sanford, Florida. The brand is found in hotels, motels, resorts, parks, vacation homes, sports clubs, salons, spas, hospitals, and cruise lines, and its fulfillment network moves over 40 million textile items each year.
• What does Oxford make?

  Oxford covers the full guest-facing textile program: bath towels, washcloths, hand towels, and bathmats across multiple quality tiers, pool and beach towels, bathrobes, sheets and pillowcases, blankets, pillows and pillow protectors, mattress pads and encasements, duvet inserts and covers, bed toppers, shower curtains, bath rugs, table linen, kitchen towels, and hotel amenities.
• Are these products made for commercial laundering?

  Yes. These are hospitality-grade textiles engineered for institutional use. Oxford's collections are built to maintain absorbency, resilience, and appearance through repeated commercial washings, and the line includes vat dyed bleachproof salon and gym towels designed to withstand harsh chemicals without fading.
• How quickly will my order ship?

  In-stock items ship within 7 to 10 business days from order receipt, Monday through Friday, from Sanford, Florida. You can opt for partial shipments as items become available or one full shipment.
• Can I customize or private label Oxford products?

  Yes. Inhaven runs a mill direct private label program with mill direct pricing and in-house quality control, handling everything from yarn selection and color choices to fabric matching and loom settings. Customized embroidery is also available on bathrobes and select towels. Please contact Inhaven for more information at info@inhaven.com.
• How much can I save buying Oxford through Inhaven?

  Inhaven members save up to 70% off MSRP on Oxford products, with wholesale pricing across the full catalog of towels, bedding, table linen, robes, and amenities.
• How do Oxford's towel quality tiers work?

  Oxford structures its towels in clear steps so you can match quality to your property standard. Economy cam border lines like Oxford Bronze and Silver deliver durability at the lowest cost. Mid-tier collections like Gold and Forza blend ringspun cotton with polyester for strength through repeated washings. Premium and signature dobby collections like Imperiale, Bellezza, and Signature are 100% ringspun cotton. At the top, ultra luxury lines like Vicenza use 100% super long staple combed cotton and Miasma uses zero twist cotton for maximum softness and absorbency.
• What are the hemstich colors used by Oxford?

  Each sheet size in the Oxford Ganesh Mills line is identified by a specific hem thread color, making it easy for housekeeping to sort and make beds quickly and accurately:
  * Twin: Red
  * Full: Blue
  * Queen: Green
  * King: Gold
• What are the shipping and return options for Ganesh Mills products?

  We accept returns on items that arrive damaged or defective. If you receive an item that is damaged or defective, please contact us by sending us an email to info@inhaven.com or calling us at 1-888-509-1268. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the date of purchase.
  Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restock fee.